Política de reembolso

30 Day RETURNS & EXCHANGES
We have a 30-day return or exchange policy, which means you have 30 days after you purchased your item to request a return or exchange on all new and unused products. Refunds are issued ONLY in form of store credit, or exchange.
To be eligible for a return or an exchange the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Only Items purchased directly from www.mistyphases.com are eligible for our 30 day return or exchange policy.

Refund & Exchange Process
Please allow 7 business days from the day your returned item arrives to our facility to have your refund or exchange processed.

Refunds - Please note that after we process a refund in our system, we will email you an e -card with your balance.

Exchanges - Your exchange will be shipped out promptly and no later than 7 business after your returned items arrive at our facility.

Return & Exchange Shipping Fee’s
Customers are responsible for the shipping cost of returning the items to our facility. Outgoing shipping fees are not refundable. Customers are also responsible for the cost of shipping on exchange items.

How to Start a return or exchange
Contact us at hello@mistyphases.com.
All returns and exchanges need to be shipped to: 14320 Ventura Blvd #224, Sherman Oaks CA 91423

Shipping Fees on returns & exchanges
Outbound shipping fees from the original order are not refundable. Customers are responsible for the cost of return shipping on returns & exchanges. All import tax and duties are the customers responsibility.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns or exchanges on items that are discounted, final sale, clearance or gift cards.

International Returns & Exchanges
Customers are responsible for the shipping cost to return or exchange items. Original outgoing shipping fees will not be refunded. Customers are responsible for the cost of shipping on all outgoing exchanges.

Damaged or you received the incorrect item
Please inspect your order upon reception. Customers have 7 days from the date of delivery to contact us if there is a error with your order. If you have received a defected, damaged, or wrong item please contact us immediately within the 7-day grace period at hello@mistyphases.com or via text at 855-937-4100. Once the item has been worn, or washed we will be unable to process exchanges and returns and no longer qualify for a defected item return or exchange.