Return and Exchange Policy

60-Day Return and Exchange Policy

 

We offer a 60-day return or exchange policy on all new and unused products. You have 60 days from the date of purchase to request a return or exchange. Refunds are issued exclusively as store credit or through exchanges.

 

To be eligible for a return or exchange, items must be in their original condition—unworn, unused, with tags, and in their original packaging. This policy applies only to items purchased directly from www.mistyphases.com.

 

Please note that customers are responsible for the shipping costs associated with returning items. Original shipping fees are non-refundable.



Refund and Exchange Process

 

Please allow up to 14 business days from the time we receive your returned item at our facility for us to process your refund or exchange.

 

Refunds:

 

Once your return has been processed, an e-card showing the refund amount will be sent to the email address you provided when you placed your original order. Please note that the original shipping fees are non-refundable.

 

Return and Exchange Instructions:

 

When returning an item for a refund or exchange, please include detailed information with your return, such as the desired size and color for the exchange, or indicate if you would like a refund. 

 

If your return package includes all the necessary information, we will email you an exchange invoice to cover the shipping cost. If we need additional information regarding your exchange, a team member will contact you. 

 

Please allow up to 14 business days for the processing and shipment of your exchange order. 

 

Please note that exchanges cannot be processed if the item is out of stock or discontinued. In such cases, we will issue an e-gift card for the amount of the item.




Return and Exchange Shipping Fees

 

Customers are responsible for the shipping costs associated with returning items to our facility. Please note that shipping fees for returns are non-refundable. Additionally, customers are responsible for the shipping costs of exchanged items.

 

**How to Initiate a Return or Exchange**

To initiate a return or exchange, please contact us at hello@mistyphases.com.

 

Please send all returns and exchanges to the following address:

 

14320 Ventura Blvd., #224  

Sherman Oaks, CA 91423

 

Return and Exchange Policy

 

We cannot accept returns or exchanges for items that have been worn or have had their original tags and packaging removed. Additionally, returns or exchanges are not permitted for items discounted by more than 25%, final sale items, clearance items, discontinued items, or gift cards.

 

For promotional offers, such as "Buy 2, Get 1 Free," all items must be new, unused, and in their original tags and packaging to qualify for a refund or exchange. Partial refunds or exchanges are not allowed for such promotional items.

 

Wrong Address Disclaimer

It is the buyer's responsibility to ensure that the shipping address provided at checkout is accurate. We strive to expedite processing and shipping times; therefore, if you notice an error in the shipping address after placing your order, please contact us immediately at hello@mistyphases.com. Due to the rapid processing of orders by our shipping facility, we cannot guarantee that we will be able to modify or correct the shipping address once the order has been placed.

We are not liable for any issues arising from orders shipped to incorrect addresses provided by the buyer. If a package is delivered to the address specified by the customer at checkout, we will consider the order fulfilled. As such, we will not provide a replacement or issue a refund if the package is delivered to the address entered by the customer, even if it is incorrect.

If a package is returned to our facility due to an incomplete or incorrect address, we will make reasonable efforts to reship it. However, the customer will be responsible for any additional shipping charges associated with reshipping the package.



Inspection and Reporting of Defective or Incorrect Items

Please inspect your order upon delivery. If you find that an item is defective, damaged, or incorrect, contact us immediately via email or text. Please note that items that have been worn, used, or had their tags removed are no longer eligible for a return.

For assistance, please contact us at:

 

International Orders and Import Fees Policy

Customers placing orders for delivery outside the United States are responsible for all import fees, taxes, and charges associated with their order. This includes, but is not limited to, customs duties, import taxes, and any other charges imposed by the destination country’s customs authorities.

Before placing an order, it is the customer’s responsibility to check with their country’s customs authority regarding applicable fees and regulations.

Once an international order has been shipped from our facility, it cannot be canceled or refunded. We are not liable for any additional costs incurred during the import process, including but not limited to shipping fees, taxes, customs duties, and other related charges.

If the customer chooses not to pay the import fees, taxes, customs duties, or any other charges required by their country, and subsequently refuses the package or fails to pick it up from the customs office, we will not issue a refund, credit, or discount. Furthermore, if the package is returned to us under these circumstances, we will neither reship the order nor provide a refund.

By placing an order for international delivery, you acknowledge and agree to these terms and conditions.



International Orders: Returns and Exchanges

 

For international orders, customers are responsible for all fees associated with shipping items back to the United States. This includes taxes, import duties, and any costs associated with returning packages from the customs office. To be eligible for a return, the package must be shipped directly to our facility.

 

14320 Ventura Blvd., #224  

Sherman Oaks, CA 91423



Customers are also responsible for all fees and shipping costs associated with exchanges. Refunds will be issued in the form of a gift card denominated in U.S. dollars.

Customers placing orders from outside the United States are responsible for all import fees, including but not limited to: taxes, customs fees, import fees, and duties. Before placing your order, please check with your country’s customs department. Once an international order or an order shipping outside the USA has left our facility, we can no longer cancel the order or issue a refund. We are not responsible for any other fees, and we will not refund the cost of shipping or pay for any taxes, duties, or import fees. If the package arrives at your customs department and you then decide that you do not want to pay the import fees, customs fees, taxes, or duties, please note that we will not issue a refund, credit, discount, or cancel your order. If you reject the package or fail to pick it up from your customs department and the package is returned to us, we will not reship your order, issue a refund, or cancel the order.